AI support automation
InboxOps is the layer small support teams use to automate customer support tickets — connect your help desk, learn from the tickets you have already answered, resolve the routine ones, and escalate the rest to a human reviewer with the prior thread attached.
Four stages, one support flow — the same Connect, Learn, Resolve, and Escalate flow the homepage describes, framed for the head term.
Connect
InboxOps sits on top of the inbox you already use — email, the web widget, and the help desk your team lives in. During onboarding we import your past tickets and help-center content so the rest of the flow starts with real context, not empty assumptions.
Learn
Voice and policy are read from the tickets and help-center content you have written. In the first sessions we tune tone, escalation thresholds, and review rules with you — those settings are the guardrails the resolver runs against, not defaults shipped from a vendor.
Resolve
Repetitive, well-understood questions are answered automatically using what we imported, within the confidence threshold you set. Customers get a quick, on-brand reply; your team stops typing the same answer for the third time today.
Escalate
A request that does not clear your threshold — or that you flag for review — lands in your queue with the prior thread attached. The next person picking it up has full context and answers in one reply, not three. Nothing sends without a human in the loop when confidence is low.
Three places to keep reading — pricing, a working audit on your own tickets, and the full product overview on the homepage.
Pricing
Pay-per-resolved with no seat fees. Starter, Pro, and Scale tiers compared side-by-side, including trial length and the channels each tier unlocks.
Continue →Audit
Paste sample support tickets — get an ESTIMATED category for each, the ESTIMATED automation potential, and a flag for tickets that look like escalation candidates. Best-effort estimates, not guarantees.
Continue →Homepage
The rewritten hero, How It Works, and FAQs are on the homepage — InboxOps as a layer on top of your inbox, with humans in the loop.
Continue →Compare the Starter, Pro, and Scale tiers side-by-side and start your free setup.
See pricing →