Automate customer support
InboxOps is the layer small support teams use to automate customer support tickets — connect your help desk, learn from the tickets you have already answered, resolve the routine ones within the confidence threshold you set, and escalate the rest to a human reviewer with the prior thread attached.
InboxOps is an AI support automation layer that reduces repetitive support work and escalates complex issues to humans — not a Zendesk or Intercom replacement. You keep the inbox and help desk your team already uses; InboxOps sits on top of them.
How the resolver works. Routine requests are answered automatically within the confidence threshold your team has set; anything below that threshold is queued for a human reviewer with the prior thread attached. The free Support Automation Audit at /support-audit returns best-effort estimates — not guarantees, accuracy claims, or ROI projections — for a batch of your tickets.
Four stages, one support flow — the same Connect, Learn, Resolve, and Escalate flow the homepage describes, framed for the head term.
Connect
InboxOps plugs into the help desk and inbox your team already uses — email, the web widget, and a connected help desk on the right tier. Onboarding imports the past tickets and help-center content you have already answered so the rest of the flow starts with real context, not empty assumptions.
Learn
The Import Knowledge onboarding step seeds the resolver with your help-center content and past tickets — both in the onboarding wizard (onboarding step 3) and in the dashboard knowledge source importer (Setup · Knowledge). For prospects without an account, the free Support Automation Audit at /support-audit returns an ESTIMATED category and automation potential for a sample batch so you can preview what the resolver sees.
Resolve
Repetitive, well-understood questions are answered automatically within the confidence threshold your team has set. Customers get a quick, on-brand reply from the resolver; uncertainty escalates rather than shipping a draft you would have to rewrite.
Escalate
Anything that does not clear the configured confidence threshold lands in your team's queue with the prior thread attached — escalation is by design, not a fallback. Nothing sends as an AI reply below the threshold you set; the next person picking it up has full context and answers in one reply, not three.
Three places to keep reading — a free audit on your own tickets, pricing across the Starter, Pro, and Scale tiers, and the full product overview on the homepage.
Audit
Paste sample support tickets — get an ESTIMATED category for each, the ESTIMATED automation potential, and a flag for tickets that look like escalation candidates. Best-effort estimates, not guarantees.
Continue →Pricing
Pay-per-resolved with no seat fees. Starter, Pro, and Scale tiers compared side-by-side, including trial length, the channels each tier unlocks, and the human-in-the-loop guardrails on every tier.
Continue →Homepage
The rewritten hero, How It Works, and FAQs are on the homepage — InboxOps as a layer on top of your inbox, with humans in the loop at every confidence threshold.
Continue →Compare the Starter, Pro, and Scale tiers side-by-side and start your free setup.
See pricing →